“For the first time I’m hopeful to see a seamless, touchless process in travel. People have been talking about it for a long time. … We should use the crisis to move these things along. The experience can become much more pleasant.” Rian Burger, Senior Principal specializing in Airports for Stantec Architecture
While COVID-19 has had a disastrous effect on travel, it’s pushing airports to make many changes that have been talked about for years. Enhanced cleaning processes and touchless transactions are among ways the industry is getting healthier. Airports should consider furthering those enhancements and going a step further by diversifying revenue streams going forward to ensure that pandemics or other disasters don’t have the same kind of impact in the future.
Ep. 20 - Pauline Armbrust, Founder, Airport Experience News and Airport Experience Conference
Ep. 19 - Courtney Thornton, EVP, Governmental and External Affairs, Avolta
Ep. 18 - Elizabeth Dwernychuk, Director of Passenger Experience, Edmonton International Airport
Ep. 17 - Tracy Harris, Vice President, Concessions, Orlando International Airport
Ep. 16 - Derryl Benton, Chief Development Officer, North America, Avolta
Ep. 15 - Roddy McOwan, Chief Development Officer, WHSmith North America
Ep 14: Nick Crews, CEO & Manager Partner, Crews Companies
Ep. 13 - Gregg Paradies, President and CEO, Paradies Lagardère
Ep. 12 - Rick Piccolo, President and CEO, Sarasota Bradenton International Airport
Ep. 11- Paul McGinn, Retired CEO, Marketplace Development
Ep. 10 - Pat Murray, Deputy CEO, SSP America
Ep. 9 - Alan Gluck, Senior Manager of the Global Aviation Commercial Advisory, ICF
Ep.8 - Zenola Campbell, Vice President of Concessions, Dallas Fort Worth International Airport
Ep. 7 - Paul Brown, Senior Director of Airport Brands and Concepts, SSP America
EP. 6 - Eric Johnson, Director of Commercial Management and Airline Affairs, Minneapolis-St. Paul International Airport
EP. 5 - Andy Weddig - Executive Director of the Airport Restaurant and Retail Association
Ep. 4 - Stu Holcombe, Managing Partner, Travel Retail Partners
Ep.3 - Candace McGraw, CEO, Cincinnati/Northern Kentucky International Airport
Ep. 2 - Ron Gomes, Retired Vice President of Strategic Alliances, HMSHost
Oris Dunham, Managing Partner, Dunham Group, LLC
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