It doesn't take a genius.
Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.
Episodes
5 days ago
5 days ago
Mark thinks Booker T. Washington is one of the greatest Americans of all time. Need proof? Check out how Washington improved students who wanted to be teachers ... by turning his school into a brick-making powerhouse.
Resources mentioned:
"Up from Slavery"
"What a black cemetery teaches us about self control"
"Choices: a Civil War battle and the battles we face with every decision"
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Apr 30, 2024
The 3 elements of training that sticks
Tuesday Apr 30, 2024
Tuesday Apr 30, 2024
It's the model of education that built a culture that has lasted millennia. It's so profound--and so simple--that we can explain it in 15 minutes. Are you using all three elements in your training?
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Apr 23, 2024
Learning from your best--and worst--boss
Tuesday Apr 23, 2024
Tuesday Apr 23, 2024
Mike had two questions and two fill-in-the-blanks. Mark observed rooms of participants wrestle with the simple exercise. On this episode, they share the results and how you can use it, too.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Apr 16, 2024
Good news! You have constraints.
Tuesday Apr 16, 2024
Tuesday Apr 16, 2024
A movie about Moses ... a David Bowie song ... a near-riot at a ballet ... and, well, our very own Mike dealing with cutting a check that will bounce.
It's all good news! How are you looking at your constraints?
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Apr 09, 2024
Choices: a Civil War battle and the battles we face with every decision
Tuesday Apr 09, 2024
Tuesday Apr 09, 2024
It all hinged on choices. If one had not chosen to rise before dawn ... if another had not chosen to commit to training ... if still another had not chosen to execute the severest of punishments ...
... it's possible we would not live in the United States of America.
Are you taking your daily decisions just as seriously as the men of the Battle of Stones River?
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Apr 02, 2024
Freedom and responsibility: Booker T.'s message for us
Tuesday Apr 02, 2024
Tuesday Apr 02, 2024
American hero Booker T. Washington told the story of the freeing of the slaves by relating the other side of the coin: responsibility. If you plan to grow yourself or to empower others, it's a lesson you must embrace.
More on slavery and American history:
Why they aren’t the Newport Bengals: Slavery is never good for business
What a black cemetery teaches us about self control
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Mar 26, 2024
A shocking secret weapon for your AI-weary customers
Tuesday Mar 26, 2024
Tuesday Mar 26, 2024
Kate Middleton is not a lizard person. But people can now say it is technically possible for the Illuminati to hide that she is.
That ridiculous paragraph was brought to you by our new AI world, where trust in institutions--including potentially your business--is eroding daily. But fear not! You have a secret weapon.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Mar 19, 2024
Toyota explains how to never jump to a conclusion again
Tuesday Mar 19, 2024
Tuesday Mar 19, 2024
Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide.
Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Mar 12, 2024
Persuading with "Feel, Think, Do"
Tuesday Mar 12, 2024
Tuesday Mar 12, 2024
If Mike's wrong about Feel-Think-Do, then people shouldn't be smoking anymore. And an entire segment of our economy should disappear. The concept will help you persuade others--and yourself.
Resource mentioned: Positive Coaching Discussion Questions (free download)
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Tuesday Mar 05, 2024
Find your tribe: You grow in community
Tuesday Mar 05, 2024
Tuesday Mar 05, 2024
Benjamin Franklin, in his early 20s, did something that would change his life--and America. And you can do it too.
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.